Features
Check out our
product demonstration videos.
- Customer Management
- Easily add new customers.
- Search for customers by name, address, phone, email, customer number.
- Multiple shipping addresses per customer.
- Integrated Customer Information System - track all email communication with a customer.
- Easily group customers into "companies" for billing and reporting purposes.*
- Order Management
- Automatic email order confirmation to the customer.
- Integrated tracking of email communication to and from customer related to a specific order.
- Order entry process is aware of the actual or projected availability of your birds.
- Handles both birds and merchandise (non-lives).
- Build in handling of credits for bird losses (DOA, etc). Credits can be applied to future orders or refunded with check or credit card.
- Built-in integrations with Chase Paymentech,
Authorize.Net,
Heartland
and Payeezy
for credit card processing. Integration with other processors can be added.
- Accepts manual entry of cash, check, money order payments as well as coupons.
- Semi-automatic entry of PayPal payments with the email system. (Full PayPal integration will be available when web site module is added.)
- Built in integration with Rare Breed Auctions. Integration with other auction sites is possible.
- Enter a customer's Purchase Order number for an order and find orders by the PO number.*
- A flexible system for hatchery-specific order options, both at the order and the line-item level.
- Flexible sales-tax tables and calculations, including tax-exempt customers.
- A flexible, self-service tool for taking actions on orders based on various criteria. For example, sending an email to all customers that have orders shipping on a specific date, to remind them of delayed shipment due to a USPS holiday.
- Easily handle drop ship orders, both those where you are drop shipping for a partner hatchery and where a partner is drop shipping for you.
- Egg & Bird Management
- Enter and track eggs set, viable (if you are candling) and hatched.
- Built in calculations for number of birds available based on hatchability and orders already taken.
- You can adjust the projected hatchability (%) by breed and date.
- Allows for availability calculations for assortments (sold as mixed breeds).
- Built in tracking of juvenile and adult birds for sale - based on date birds were hatched and age ranges at which they are available to sell.
- Flexible pricing by number of birds.
- Allows current and future pricing.
- Built in support for different pricing structures (e.g. retail vs wholesale), including per-customer pricing.*
- Shipping
- An innovative pre-shipment screen that matches orders for a given shipping date against projected or actual chicks available - allows for easy management of which orders will be filled and which need to be postponed.
- Customizable packing slips - with your name and logo.
- Integrated shipping solution. Shipping is extremely simple:
- Set box on the scale
- Scan barcode on the packing slip
- Choose which box size you've used
- Click a button to print postage label
- Integrated with EasyPost (preferred) or Endicia for postage labels.
- Ability to add or remove birds from the order at the shipping station, and print an updated packing slip.
- Automatically emails tracking information to the customer.
- Add free-form shipping alert that displays in the shipping program when order is scanned for postage.
- Integrated Web Site
- Your items (birds, merchandise) for sale are linked directly to the backend system. No more maintenance of a separate web site!
- Checkout process is aware of the projected/actual availability of birds and won't allow a customer to over-order.
- Allows for PayPal and credit card payments.
- Customized for your unique branding.
- Account Area allows customer to: view orders, change orders, cancel orders, manage credit cards, manage SMS phone numbers, change email address, change password.
- Protected by industry-leading security software.
- Miscellaneous
- Built in reporting framework. We can easily create reports that you need, and/or you can create your own report definitions.
- Built in framework for importing orders from partner hatcheries (if you drop ship for others).
- Built in framework for exporting orders to partner hatcheries (if they drop ship for you).
- Built in ability to automatically send promotional emails to your customers based on elapsed time since order was placed or shipped.
- SMS notifications - customer can opt-in to a number of different notification points (e.g. new order, order shipped). You customize the content of your messaging.
* These features may require a small up-front charge.